Frequently Asked Questions

  • We are an in-network provider for the following insurance companies:

    • Blue Cross / Blue Shield

    • Health Link

    • CIGNA

    • AETNA

    • United Behavioral Health

    • Hope Trust Health

  • Your cost depends on your insurance plan, including your deductible, copay or coinsurance, and whether your therapist is in-network.

    For details about your coverage, call the number on the back of your insurance card and ask about outpatient mental health benefits. Ask whether your specific therapist is in-network, whether you have a deductible to meet, and what you may owe per session.

    We submit insurance claims after appointments and keep you informed about your insurer’s responses. Verification of benefits does not guarantee payment.

  • Coverage for out-of-network counseling varies by plan. Contact your insurance company to ask whether you have out-of-network mental health benefits, whether a separate deductible applies, and how reimbursement works. Please contact our office to discuss billing arrangements before your first appointment.

  • Our self-pay rate is $140 per 50-minute session.

  • We do not accept Medicare or Medicaid.

  • At the start of your first appointment, you’ll complete intake paperwork before meeting with your therapist.

    Your first appointment is an opportunity to get to know your therapist, share what brings you to counseling, and discuss what you hope to work toward.

    During the first few sessions, your therapist will ask about your current concerns, personal history, relationships, and other parts of your life that may affect your well-being. You’ll also discuss what to expect from counseling and have time to ask questions.

    You do not need to have everything figured out or share your entire story at once. We’ll work together at a pace that feels manageable.

  • Counseling offers space to feel heard, better understand yourself, and work toward meaningful changes. Depending on your needs, sessions may involve exploring emotions and experiences, recognizing patterns, considering new perspectives, or practicing skills for daily life.

    Each session can feel different. You may leave with greater clarity, encouragement, or a practical strategy to try. Other sessions may bring up difficult feelings that take time to process. Progress varies, and you’re encouraged to talk with your therapist about what feels helpful and what you need. We are committed to fostering a safe and supportive environment where we can discuss difficult issues and intense emotions at a pace you are comfortable with.

  • Call our office at 618-354-0878 or complete the appointment request form on our website. We’ll contact you to discuss your needs, therapist availability, and next steps. Submitting a request does not confirm an appointment.

  • Yes. We offer in-person counseling and telehealth. You must be physically located in Illinois for telehealth appointments. Contact our office to discuss whether telehealth is available and appropriate for your needs.

  • You’re welcome to share a preference when contacting our office. Appointments depend on your needs and therapist availability, and some therapists may not be accepting new clients.

  • You don’t need to arrive having everything figured out. You can start with how you’ve been feeling, something that happened recently, or simply let your therapist know you’re unsure where to begin. Your therapist can help guide the conversation.